What is the craziest order you have ever had? To this Filipino mother, it seems like she will never forget the moment when she cut a chewing piece of chicken and found out that it was a deep-fried towel.
According to Alique Perez, the woman who discovered the fried towel, she ordered a Jollibee set for her son via grab. As she found it was difficult to slide the piece of chicken, she tore it apart and was taken by surprise that she paid for nothing but a fried towel.
“This is really disturbing… How do you get the towel in the batter and even fry it!?!?” said the disturbed customer.
According to the mother, she used to find people complaining about finding “weird things” in food and assumed that all of them just made up the story. However, after being in an embarrassing and bizarre situation, she knows that it happens in real life.
Perez also added that her dirty fried towel was not cooked alone. It means that other meals were also fried with a towel in the batter. It means that other meals in the same store might be affected even when you do not find a towel in your order.
The story has taken the whole country by storm as Jollibee is obviously one of the most popular fast-food chains in the Philippines. In response to this s.h.o.c.k.i.n.g news, the brand closed the branch in Bonifacio Global City where the fried towel came from for a thorough review from the procedure and staff so the same mistake will never be made again.